We’re open and look forward to seeing you again

Please bear with us if we can’t book you in as quickly as we normally would as we are prioritising appointments based on patient need.

Your next experience with the practice may be a little different. But these new measures are designed with your health and wellbeing in mind.

Keeping you safe when you visit us

We completely understand you may be more nervous about visiting the dentist than normal.

The truth is, your visit will be different. There will be more safety measures in place and consequently, our practices may feel more ‘clinical’. Our dentists, hygienists and nurses will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too.

We’ll ask you to use hand sanitiser and wear a face mask while in practice, but it’s only for everyone’s protection. We’re still the same friendly people and we will continue to look after you and put your care first.

Pre-appointment

We’ll send you forms to complete before your appointment via a link to your email address, and contact you 24 hours beforehand to ask some health-related questions.

(Please make sure we have your up-to-date information)

Arrival etiquette

To limit the number of people in the practice, please ensure you don’t turn up too early or be late. Please come alone, unless necessary, and only bring essential belongings. You will be asked to place your belongings into a lidded container inside or outside the treatment room.

Protective screens

You’ll notice that we’ve installed plastic screens at the front of our reception desks. This will keep you and our staff safe when you make payments or rebook another appointment.

Maintain essential hygiene

You must clean your hands upon arrival and exiting the practice using the antibacterial gel provided.

PPE

You’ll be asked to wear a mask to your appointment. And our staff will wear appropriate personal protective equipment to ensure their safety – as well as yours.

Checking temperature

We’ll check your temperature upon arrival using a non-contact thermometer. If it’s deemed too high, we will ask you to reschedule your appointment for a later date.

More frequent, deeper cleans

We’re performing deeper, thorough and more frequent cleans – especially in our surgeries. These are scheduled throughout the day to fit around appointments.